Privacy Policy – R2H LIVE
( Release-to-Home )

Privacy Policy

Effective Date: 27-Nov-2025
Last Updated: 27-Nov-2025

At R2H LIVE (Release-to-Home), we value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard personal information when you access or use the R2H LIVE platform across web, mobile, and connected TV devices.

By using R2H LIVE, you agree to the practices described in this policy.

1. Information We Collect

We collect information only to the extent necessary to operate, improve, and secure the platform.

a. Information You Provide

• - Name

• - Email address

• - Phone number

• - Account credentials

• - Payment and billing details

• - Content uploads and metadata (for creators)

• - Support communications

b. Information Collected Automatically

• - Device and browser information

• - IP address and general location (city/region level)

• - Usage data (pages visited, viewing activity, interactions)

• - Cookies and similar tracking technologies

2. How We Use Your Information

Your information is used strictly for legitimate platform purposes, including:

• - Creating and managing user accounts

• - Enabling content access, publishing, and monetisation

• - Processing payments and transactions

• - Improving platform performance and user experience

• - Ensuring security, fraud prevention, and compliance

• - Communicating service updates, support responses, and essential notices

R2H LIVE does not sell personal data to third parties.

3. Content & Creator Data

For creators and content partners:

• - Uploaded content, artwork, metadata, and release settings remain under the creator’s control

• - R2H LIVE acts as a technology and distribution platform, not a content owner

• - Secure upload and encrypted transfer systems are used to protect content during transmission

4. Cookies & Tracking Technologies

R2H LIVE uses cookies and similar technologies to:

• - Maintain session security

• - Improve navigation and performance

• - Understand platform usage trends

You may control or disable cookies through your browser settings. Some platform features may not function optimally without cookies.

5. Data Sharing & Third Parties

We may share limited data only with trusted third parties strictly for:

• - Payment processing

• - Cloud infrastructure and hosting

• - Analytics and performance monitoring

• - Legal or regulatory compliance

All third parties are contractually obligated to maintain confidentiality and data protection standards.

6. Data Security

R2H LIVE implements reasonable technical and organisational safeguards to protect personal data, including:

• - Encrypted data transmission

• - Secure access controls

• - Regular system monitoring

While no system can guarantee absolute security, we continuously work to mitigate risks and protect user information.

7. Data Retention

We retain personal data only as long as necessary to:

• - Fulfil platform operations

• - Comply with legal and regulatory obligations

• - Resolve disputes or enforce agreements

You may request deletion of your account and personal data as outlined below.

8. Data Deletion & User Rights

Users have the right to:

• - Request access to personal data

• - Request correction of inaccurate information

• - Request deletion of personal data

Data deletion requests can be submitted via the Data Deletion Request page. Some data may be retained where required by law or for legitimate business purposes.

9. Children’s Privacy

R2H LIVE is not intended for children under the age of 13. We do not knowingly collect personal information from minors. If such data is identified, it will be removed promptly.

10. Policy Updates

This Privacy Policy may be updated periodically to reflect platform changes, legal requirements, or operational improvements. Continued use of R2H LIVE after updates constitutes acceptance of the revised policy.

11. Contact Us

For privacy-related questions or concerns, please contact:

Email: privacy@r2hlive.in
Platform: R2H LIVE ( Release-to-Home )